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RSA Customers on Westover Parkway
NOTICE
DATE: 9/18/20
TO: RSA Customers on Westover Parkway
FROM: Rapidan Service Authority
Rapidan Service Authority is continuing the program to replace and upgrade the water mains in Lake of the Woods. RSA has contracted with J. P. Tucker Excavating, Inc. to replace the water main on Westover Parkway from the RSA sewer pump station to 410 Westover Parkway. The construction will begin on or after October 19, 2020 and is scheduled to be completed by March 31, 2021. The contractor is responsible for the installation of the new main and service line replacement and will be contacting you regarding the installation.
Facility Fee Termination
On July 16, 2020, the RSA Board of Members voted to cease billing and collecting the Greene County water and sewer Facility Fee, and also requested that all future Greene County water availability fees be directed to RSA prior to connection of service.
Please see the Press Release below for more information.
Payment Arrangements
Rapidan Service Authority is aware that many of our customers are struggling to make ends meet during this difficult time. Clean water is a vital resource, and we want to work with you to ensure that your service is not disconnected. At this time, we are waiving all late penalties and service disconnections. However, we would like to emphasize that this is only a temporary policy change.
If you are struggling to pay your RSA bills, please submit a payment arrangement application through this website. RSA will consider all applications on a case-by-case basis. If you have questions, please call our office at 434.985.7811 during our office hours - 8am to 5pm, Monday through Friday. Thank you.
Late Penalty Policy Changes
Over the past 50 years, Rapidan Service Authority (RSA) has made all decisions with customers in mind; no private investors or stakeholders are involved in management or rate-setting. Given the current health and economic crisis we are all facing, RSA recognizes that some customers may struggle to keep up with their bills. In an effort to reinforce our commitment to the health and well-being of our customers and the community, Rapidan Service Authority will forgo late penalties and service disconnections as of March 20th, until further notice.
Please be aware that our deposit refund policy will remain in effect, and homeowners must maintain an on-time record for 12 consecutive monthly payments in order to receive an account credit for their original deposit amount. We urge customers – if at all possible – to remain current on water and sewer bills. All charges are still due as billed. This waiver for fees and disconnections is a temporary measure meant to ease unexpected financial burdens on your fellow customers, neighbors, family, and friends during the difficult weeks and months ahead.
For any questions about this change, please contact your local office. In accordance with guidance from various State and Federal health authorities, neither our Ruckersville nor Locust Grove office are currently open to walk-in customers. However, all operations, maintenance, and customer support staff are still hard at work. To reach an RSA representative, please call your local office.
For the most up-to-date guidance regarding public health, visit the Centers for Disease Control and Prevention website (coronavirus.gov) or the Virginia Department of Health website (vdh.virginia.gov/coronavirus). Rest assured that COVID-19 poses no risk to the safety of your water; our current treatment and disinfection procedures are more than adequate to remove viruses and other harmful contaminants. Additionally, RSA is in constant communication with the Virginia Department of Health and the Virginia Department of Environmental Quality to ensure compliance with all existing and future regulations and guidance.
Introducing RSA's Self-Service Center
We offer convenient, online solutions for interacting with your account. View your usage and billing history, update contact information, set up eBilling, and make payments online! Click here for more information.
After-Hours Emergencies
In the event of an after-hours emergency, please call your local office and follow the prompts in order to receive assistance.
Emails sent through this webpage are not monitored continuously after-hours and on weekends/holidays; therefore, it may be some time before we are aware of your problem.
Thank you for assisting us in this regard.