Temporary Off Request

Customers who will be away from their home for an extended period may be eligible for reduced rates under a "Temporary Off" status.

When water service is shut off in response to a Temporary Off order, a $50 service fee will be charged. This charge will appear on the customer’s next bill along with normal charges for consumption during the current billing cycle. Following that billing cycle, rates will be modified to reflect non-use. Some customers will be billed for Non-User fees amounting to $20. If non-user fees are not applicable, the customer will not be billed until service is resumed.

To end a Temporary Off status, simply contact your local office to arrange for re-connection.

Requests are not fulfilled on weekends or holidays.