Diagnose a High Bill

High Water Usage?

We often hear from customers that there is no possible way that they have used the amount of water that their meter reading shows.  We understand that you may question the accuracy of the meter but it is the only means we have for billing.  We simply cannot adjust your account based on the feeling that you did not use that much water. 

We can however, offer you the opportunity to have the meter tested if you question its accuracy.  Simply fill out the Meter Test Request form online, and we will contact you.

We send meters away for testing and certification. We do not test the meters ourselves. 

We also cannot tell you if you have a leak.  We can only tell you that water has passed through the meter.  We do not know where it has gone or how it was used.  We can offer advice for things to check or look for but you will need to hire a qualified plumber, or do the work yourself, if you are searching for the source of high usage.

If your water usage is increasing with no noticeable leak, one of the first things to check is your toilet(s).  Toilets account for approximately 25% of the water used in an average home.  Federal plumbing standards now specify that new toilets sold use no more than 1.6 gallons per flush but toilets older than 1992 use 3.5 to 5 gallons per flush.  The flushing of a toilet may cost more than the customer realizes as you are being charged for the water used in your toilet as well as a sewer charge if your home or business is connected to the sewer system also. 

In an average residence, 22 gallons of water are lost to leakage each day with the most common culprit being either leaking toilets or dripping faucets. Silent toilet leaks can account for up to 300 gallons per day of lost water without anyone noticing the leakage.  This size leak costs a substantial amount of money over a year and should be repaired immediately.  A dye tablet or 10 drops of food coloring added to the toilet tank can be used to check a toilet for leaks.  Place the tablet or food coloring in the toilet tank and wait for 10 minutes to see if the color appears in the toilet bowl.  If it does, you have a leaking toilet.