Our Service Responsibility

Rapidan Service Authority (RSA) maintains all water mains and water service lines from the water main up to and through the water meter.  The Authority is responsible for all water meters, angle valves, meter setters or other appurtenances located in the meter box.  Customers are responsible for any water service line on their side of a meter setter, as those portions of the water service are private property, similar to the plumbing fixtures within a home.  RSA will repair or replace that portion of a water service line located between the water main and the meter if the line was neither tampered with or replaced by the customer or the customer's plumber prior to calling RSA.

RSA strives to provide, but cannot guarantee, a sufficient or uniform pressure, or an uninterrupted supply of potable water.  Customers are cautioned to maintain a sufficient water storage where an absolutely uninterrupted supply is required, such as for steam boilers, domestic hot water systems, gas engines, etc.  Where the system water pressure is lower than desired, the customer may install at his own expense a tank and/or booster pump with the appropriate backflow prevention as approved by RSA.  Where the water pressure exceeds 80 psi, RSA recommends that the customer install - at his own expense - a proper pressure regulating device to reduce the water pressure.

Whenever possible, we will provide advance notice of interruption of the water supply.  However, the need may arise to shut off the water mains for the purpose of making connections, alterations, repairs, changes or for reasons that may prevent us from doing so.  If your water service is unexpectedly interrupted, call your local RSA office or check this website for additional information.  Sign up for alerts to receive notifications from RSA via email and/or text message.

For more details regarding the customer’s and the RSA's responsibilities please follow the link below:

Rules and Regulations

As required by the Virginia Water and Waste Authority’s Act - § 15.2-5100 et seq. of the Code of Virginia, Rapidan Service Authority has adopted a set of Rules and Regulations for the regulation of its affairs and the conduct of its business which govern the use of the public water and sanitary sewerage facilities when used for residential, business, commercial, or industrial purposes within the counties of Greene, Madison, and Orange.