Self-Service Center
New Customer Portal
RSA's new billing software is live! The "WebShare" and "Paymentus" customer portals have been decommissioned.
To interact with your account online (pay and view bills, set up Auto Pay, enable eBilling, etc.), you must sign up for the new customer portal.
If we had an email address on file for you in the previous billing system, you should have received an email with the Account Number and CID number needed to set up your new account. This information will also be printed on your next bill. Our customer service staff can also provide this information over the phone; give us a call at (540) 972-2133.
Detailed instructions for creating an account are provided in the document at the bottom of this webpage.
If you have already signed up, use the button below to log in.
Customer Portal Login
FAQs
Q: I did not receive an email with my account number and CID. How do I sign up?
A: If you did not receive an email, no worries! You can either wait for your next billing statement or give us a call at (540) 972-2133.
Q: In the past, RSA deducted my balance from my checking or savings account for free each month. Will this change?
A: Yes, any automatic payments previously set up with RSA directly or through the Paymentus portal will need to be reconfigured through the new customer portal. If you choose to pay by eCheck, there is no processing fee. Please note that RSA will process one final round of ACH auto payments for bills due 12/20. This only applies to automatic payments set up directly with RSA, not through the Paymentus portal.
Q: I had been viewing my bills online rather than receiving a mailed copy. Do I need to sign up for the new portal?
A: Yes, all customers will need to opt in for eBilling again with the new system. If you take no action, we will mail statements to the billing address we have on file.
Q: Do I have to sign up for the customer portal to make an online payment?
A: Yes. To make a payment online, you must have a customer portal account. Alternatively, you may pay through the automated phone system, in-person, by mail, or through your bank. Visit the Payment Options page of our website for more information.
Q: I am unable to view the "Make a Payment" or "Payment Methods" screens in the portal.
A: We have heard this from several iPhone and iPad users. Depending on your device's settings, you may not be able to access payment screens from an iPhone or iPad. This is because your privacy settings do not allow the customer portal to communicate with our payment processor. To resolve this issue: 1 - Open the Settings app; 2 - Select Safari; 3 - Toggle off "Prevent Cross-Site Tracking"; 4 - Reload the Customer Portal webpage in Safari and try again.
Q: The old system worked just fine. Why change now?
A: The company that provided security updates and support for RSA's previous billing software and customer portal announced their intention to phase out the product and discontinue support. RSA is entrusted with sensitive customer data, and an upgrade to new software enhances security and ensures that RSA staff are able to receive technical support and training.