Self-Service Center

Customer Portal

To interact with your account online (pay and view bills, set up Auto Pay, enable eBilling, etc.), you must sign up for the customer portal.

Your Account Number and CID number will be needed to set up an online account. This information is printed on your billing statement. Our customer service staff can also provide this information over the phone; give us a call at (540) 972-2133.
Detailed instructions for creating an account are provided in the document at the bottom of this webpage.

If you have already signed up, use the button below to log in.

Customer Portal Login

FAQs

Q: Do I have to sign up for the customer portal to make an online payment?
A: Yes. To make a payment online, you must have a customer portal account. Alternatively, you may pay through the automated phone system, in-person, by mail, or through your bank. Visit the Payment Options page of our website for more information.

Q: I am unable to view the "Make a Payment" or "Payment Methods" screens in the portal.
A: We have heard this from several iPhone and iPad users. Depending on your device's settings, you may not be able to access payment screens from an iPhone or iPad. This is because your privacy settings do not allow the customer portal to communicate with our payment processor. To resolve this issue: 1 - Open the Settings app; 2 - Select Safari; 3 - Toggle off "Prevent Cross-Site Tracking"; 4 - Reload the Customer Portal webpage in Safari and try again. 

Q: Is there an additional charge for making payments online?
A: One-time and recurring payments via electronic check do not incur an additional fee. However, a processing fee is applied to payments by credit or debit card. This fee is charged and collected by the third-party payment processing company RSA uses.