Your water meter is our only means of tracking you water usage. Generally, concerns about the accuracy of a meter are resolved by taking a closer look at common sources of water waste in your home such as toilets with silent leaks. As meters age, they are much more likely to slow down than speed up; however, RSA policy does allow customers to request that their meter be tested for accuracy. If you would like to have your meter factory tested, please submit the form below.
Prior to requesting a meter test, be sure to contact your local office and ask for a meter re-read. If RSA determines that the reading is correct, our customer service representatives may be able to help you identify sources of high usage such as leaking toilets or leaks between your meter and home.