Gordonsville Customers
Rapidan Service Authority (RSA) is excited to welcome new customers served by the RSA sewer system in Gordonsville. We have owned and managed the Town's sewer system for over 40 years, and we look forward to continuing the same professional, reliable service through our direct billing system starting June 2026.
We hope to make this transition to direct billing as seamless as possible for our new customers. While we will be receiving customer information from the Town's records, it is important that all customers have reviewed our policies and make an offical request for service. In order to establish a user account with RSA, you will need to fill out a New Service Request form on our website. If you are a renter, your landlord will also need to fill out a Landlord Authorization Form. These forms are available on this website under the Self-Service tab.
Billing
You will receive bills from RSA at either the mailing address you provide or through the RSA Customer Portal - depending on your preference. Once we have set up your account in our billing system, you will receive a Welcome email with all of the information needed to register for the RSA Customer Portal.
Bills are due on the 20th of every month - except when the 20th falls on a Holiday or weekend, in which case the due date will move to the next business day.
Payments
RSA offers several ways to pay your bill, as detailed on the Payment Methods page of our website. We recommend setting up Auto Pay in order to avoid late fees. Automatic payments from a checking or saving account are free, while all credit/debit card payments are assessed a fee by RSA's payment processor.
Rates
Once RSA has formulated a proposed rate structure for Gordonsville sewer service, a Public Hearing will be advertised. This will be an opportunity for our Board of Members to hear directly from you before the new rate is implemented.
The rate will be determined based on actual cost of service, including expenses for operations & maintenance, administration (billing and customer service), and capital improvements (upgrading pipes and facilities).
Customer Service
We want to hear from you!
- If you observe any issues with the sewer system - blockages, overflow, odors, etc. - do not hesitate to call 24/7/365. Technicians are always on call to respond.
- For questions about billing or other administrative matters, please call during business hours (Monday to Friday, 8am to 5pm) to speak with a representative.